ITIL Enabling Technology for Your IT Service Management
iET ITSM Problem Management
iET ITSM Problem Management allows you to analyze the causes of incidents and problems and remove them.
Your Benefits with iET ITSM Problem Management:- Substantiated cause analysis allows you to implement permanent solutions for recurring incidents.
- Detect and fix issues before the users notice them.
- Known errors and workarounds are available for your service desk staff to react appropriately.
iET ITSM Problem Management Features and Functionality:- Reporting issues
Documents and prioritizes problems; links related incidents.
- Continuous analysis of problems
Graphical visualization of affected configuration items; meaningful reports
- Integrating Change Management
Automates the generation of change requests.
- Closing and processing problems
Automates the closing of all incidents related to a problem
For further information about our Problem Management software please click here.
Benefits
- Lower incident rate via proactive problem management
- Efficient root cause analysis based on up-to-date CI data
- Increased knowledge transfer within the IT organization