for Your IT Service Management
Assess the areas where your business may be vulnerable, ensure the security of your IT assets, and adhere to compliance policies and standards.
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Webcasts / Podcasts
Download the replay of our October 23, 2008 web seminar.
Are you supporting remote employees or employees in multiple locations? Are you able to monitor systems, respond to incidents and initiate changes to desktops through remote access? Watch the replay of the second web seminar in our series to see how integrated IT Service Management and Security Management can actually work FOR you to effect change within your environment.
On-Demand Webcast - IT Service Management and Security - Coming Full Circle: ITSM Vulnerability and Patch Management
Download the replay of our September 25, 2008 web seminar.
The full lifecycle of IT Service Management and Security Management is here. It's never been easier to protect and manage your IT environment with integrated processes. Watch the replay of the first web seminar in this series to see how combining IT Service Management with Vulnerability and Patch Management allows you to scan your environment, determine risks and implement change - all as part of your established IT processes.
On-Demand Webcast - ITSM to Go!
Download the replay of our September 18, 2008 web seminar.
Give your organization the flexibility to access iET ITSM from their existing mobile devices, making it possible to handle service requests from anywhere and at anytime.
This on-demand web seminar provides a live demonstration of iET Mobile ITSM, which allows users to access key data in the IT service management and IT infrastructure management applications from the convenience of their mobile devices. See how you can improve the productivity of your IT department and help IT comply with service level agreements by allowing them to monitor and respond to IT service requests remotely.
On-Demand Webcast - The Last Crusade for ITSM Technology Solutions: Achieving the Holy Grail of ITIL
Download the replay of our August 21, 2008 web seminar featuring Third Sky and iET Solutions.
Effective Service Management requires a balanced mix of people, processes, and tools, working together to support organizational effectiveness, productivity, and continual service improvement.
This on-demand web seminar discusses key factors for successful ITSM tool selection and deployment to support maximum service management success. See an example of a best-of-breed technology solution and how it can be used to make ITIL principles work in the real world.
On-Demand Webcast - The Temple of ITSM: Transforming your whole organization
Download the replay of our August 7, 2008 web seminar featuring Third Sky and iET Solutions.
Are you embarking on a quest to introduce new IT processes into your organization? To be successful in your mission, you must take into consideration your organization's unique corporate culture, and how your organization reacts to change.
This on-demand web seminar discusses the key roles defined in ITIL and the techniques for successfully allocating roles, responsibilities, and authorities to enable process and service success.
On-Demand Webcast - The Raiders of ITSM: Efficient and Effective Processes
Download the replay of our July 17, 2008 web seminar featuring Third Sky and iET Solutions.
Embarking on a quest for effective management of IT processes is clearly a hot topic in the IT world. There has been a lot of buzz around the recent release of ITIL V3, and more companies are turning to ITIL best practices to streamline their IT organizations and processes. But what if you are still unsure about what ITIL can actually do for your organization?
This on-demand web seminar covers:On-Demand Webcast - Arizona Federal Credit Union Puts ITSM to Work
Download the replay of our May 22, 2008 web seminar featuring Jim Phillips, SVP and CIO of Arizona Federal Credit Union. The event was hosted by Third Sky and iET Solutions.
Experience has taught Arizona Federal that getting the most out of IT means running it like a true service organization. After carefully assessing the credit union's IT operation, the team decided to focus on improving processes, proactively managing the data center, and implementing end-to-end asset management. They turned to iET ITSM to meet these needs.
In this on-demand web seminar Jim Phillips, VP and CIO of Arizona Federal Credit Union, shares:
On-Demand Webcast - Continual Process Improvement Methodology
Download the replay of our March 27, 2008 web seminar featuring Principle Technologies and iET Solutions.
The journey to implement ITIL is not over, even if you have some of the processes in place. The pursuit of quality is a never ending quest, and Continual Process Improvement (CPI) is the ongoing effort to find better ways of completing various tasks and procedures. Part two in our series focuses on providing you with the tools and methods that will help jump start your CPI initiative.
On-Demand Webcast - Managing the Culture of Change
Download the replay of our March 6, 2008 web seminar featuring Principle Technologies and iET Solutions.
This webcast is intended to provide you with the tools needed to understand and develop a successful approach to dealing with "Managing the Culture of Change" within your organization. Any organization embarking on the path to ITIL should watch the replay of this webcast. Our speakers provide tools, tricks, and rock solid information that can help you and your organization overcome the challenges that can occur during an ITIL implementation or other projects that require changing the way people work.
On-Demand Webcast - Incorporating the Service Catalog and Service Requests into your ITIL Processes
Download the replay of our February 8, 2008 web seminar featuring Third Sky and iET Solutions.
Are you taking a holistic approach with your Service Catalog and your Service Requests and viewing them in context with your other ITIL processes?
View the replay of this webcast to learn:
On-Demand Webcast - Challenges and Lessons Learned
Download the replay of our December 4, 2007 web seminar featuring a Guest Speaker from a large financial institution.
Our presenters will take you through building an implementation team, pitfalls, managing the culture of change, continual improvements, and integrating ITIL processes with IT operations.
On-Demand Webcast - Justifying ITIL to Senior Management
Download the replay of our November 27, 2007 web seminar featuring a Guest Speaker from a large financial institution.
Our presenters will take you through building a business case; documenting ROI; capturing baseline metrics; evangelism, awareness, and education; and using an ITSM tool implementation to justify an ITIL initiative.
On-Demand Webcast - Keeping Service Promises: A Look at ITIL Service Level Management and Availability Management
Download the replay of our June 7, 2007 web seminar and learn from Tim Jarrett, Director of Product Management at iET Solutions, as he discusses two ITIL processes that define, manage, and enforce service level agreements.
The ITIL Service Level Management process is designed to help an organization maintain and improve operational processes and demonstrate stable or improving trends in quality of service. Tightly integrated with Service Level Management, Availability Management helps ensure the reliability of business critical applications, and reduces repair times.
On-Demand Webcast - Thriving on Change: A Look at Change and Configuration Management
Download the replay of our March 6, 2007 web seminar and learn how integrated Change and Configuration Management solutions from iET Solutions, featuring iET ITSM, iET CMDB Discovery, and iET CMDB Intelligence, provide a foundation for thriving on change.
On-Demand Audio File - Cincinnati Children's Hospital Improves IT Support with iET ITSM
A Tailored IT Service Management Solution Enhances Quality of Patient Care
Audio file featuring Karen Maas, Senior Director, Service & Support at Cincinnati Children's Hospital Medical Center - Information Services; and RJ Grandpre, VP of Sales and Marketing at iET Solutions.
On-Demand Webcast - The True Value of Change Management
Sponsored by ITSMWatch.com and iET Solutions
Change management is one of the most important processes in IT. The ITIL Service Support volume's change management model details the best approach for submitting, planning, testing, scheduling, implementing and then reviewing results. Featured Speaker: George Spafford of Spafford Global Consulting.
Additional topics covered:
- The benefits of change management
- How to choose the right people for your Change Advisory Board
- Why trying to eliminate all risk can be counter-productive
- The best way to handle emergency changes
ITIL aligned IT Service Management Solutions by iET Solutions
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