Feed Editor 16 Feb 2011 16:34:48 GMT The latest news on ITIL, ITSM and License Management from iET Solutions http://www.iet-solutions.com/ en Software vendors are keeping a keen eye on license compliance, according to an industry expert. IDC analyst Amy Konary, speaking in an interview with the Enterprise License Optimization Blog, said recent research shows the license compliance trends among vendors have remained consistent during the past few years, only becoming a bit more strict. 16 Feb 2011 16:34:48 GMT http://www.iet-solutions.com/press-releases/idc-analyst-software-vendors-increasing-audits CE235125-2DE3-4A8B-B1A7-AFD9F9CD3964 For many organizations, the largest obstacle to ITIL adoption is accepting the inherent changes involved. Recognizing this, research firm Gartner announced a new initiative to analyze how businesses have overcome this, devoting upcoming research to the technology. 16 Feb 2011 16:32:59 GMT http://www.iet-solutions.com/press-releases/gartner-analyzing-best-approaches-to-overcome-itil-reluctance 79EF1C4B-A7A5-45FD-AFE5-1FF19AA1663E To eliminate the risks that commonly emerge while adopting ITIL software, businesses should adopt a competency based maturity model, according to a recent Network World report. 15 Feb 2011 15:36:05 GMT http://www.iet-solutions.com/press-releases/report-maturity-model-key-to-successful-itil-project BC1CC1C7-7C25-4401-8023-2D0C658B85B5 Companies planning to adopt ITIL best practices as part of an overall ITSM solution would do well to implement ITIL using a phased approach, according to a recent FreshBusinessThinking.com report. 21 Jan 2011 17:37:35 GMT http://www.iet-solutions.com/press-releases/report-recommends-phased-approach-to-itil-implementation BAB7AA85-B442-484F-B040-B9E5F9636584 Companies trying to choose between a variety of vendors should put more emphasis on considerations relating to service level management, according to a recent report from the Suburbanite. 19 Jan 2011 16:43:25 GMT http://www.iet-solutions.com/press-releases/report-service-level-management-key-for-vendor-selection AF469D7A-00DC-4C34-BE0E-5041F1F02138 The IRS recently awarded a place in its TIPSS-4 contract to 33 companies, according to a Federal News Radio report. Of the 33 companies, eight are small businesses. 12 Jan 2011 18:41:03 GMT http://www.iet-solutions.com/press-releases/irs-expands-tipss-4-awards FF1DB88C-3D69-4347-8FE8-C46BFEC53C54 Despite developments in user-friendly IT solutions, the number of helpdesk calls has grown to an unprecedented high, according to a recent Computerworld report. 12 Jan 2011 18:36:58 GMT http://www.iet-solutions.com/press-releases/report-itil-may-help-reduce-helpdesk-calls 8FD0EC41-6A18-4EEC-B6A1-A28E946AF856 As a growing number of companies migrate their software and services to the cloud, there are a number of measures that should be taken in order to ensure the successful deployment of cloud-based technologies, according to a recent CIO Update report. 6 Jan 2011 19:27:49 GMT http://www.iet-solutions.com/press-releases/right-itil-tools-key-to-cloud-success-report 6B60B303-B699-46EC-91B8-CF0BBF2E00CE As a growing number of businesses migrate part or all of their IT solutions to the cloud, effective and efficient configuration management will become increasingly important, according to a recent Network World report. 5 Jan 2011 16:12:51 GMT http://www.iet-solutions.com/press-releases/expert-cost-effective-configuration-management-crucial-in-2011 CF3771BD-FB56-45E0-B73C-CC83FB44A79F Integrating configuration and change management ITIL processes is essential to maintaining enterprise IT security, according to a recent InformationWeek report. 5 Jan 2011 16:10:55 GMT http://www.iet-solutions.com/press-releases/experts-stress-configuration-change-management-for-firewall-improvements 3A799F00-E0AA-4F42-B3AA-3B0C70E5C7DC Although more businesses are integrting ITIL software to improve overall IT efficiency, many overlook certain factors essential to a successful IT service desk. According to a recent IT Business Edge report, effective execution of ITIL processes is essential to improve overall service in an IT department. 3 Jan 2011 15:28:44 GMT http://www.iet-solutions.com/press-releases/report-link-itil-and-education-for-customer-service-improvements-in-it-service-desk C4FA9EA5-3874-43ED-9E80-5B7669AED546 With the introduction of new technologies comes the risk for data loss. According to an enterprise security industry analyst, configuration management is essential for today's businesses trying to protect sensitive information while incorporating the latest technology. 3 Jan 2011 15:26:25 GMT http://www.iet-solutions.com/press-releases/security-expert-data-protection-requires-a-focus-on-configuration-management FD8B50C3-0AF9-4CEB-B8BD-6351110C0A7B A recent study suggests a sea change in the IT architectures of large enterprises, a development that may have significant implications for configuration management solutions. 29 Dec 2010 14:40:47 GMT http://www.iet-solutions.com/press-releases/cloud-adoption-may-affect-it-service-management 7412AF84-E123-46A9-8797-36A118947EE9 Companies looking to employ ITSM software to improve their IT efficiency may wish to begin by examining the tools they already have in place, according to a recent TechTarget report. 29 Dec 2010 14:20:28 GMT http://www.iet-solutions.com/press-releases/report-compatibility-crucial-for-itsm-software-selection 2C6D1056-9C1C-4A09-85B3-D4865AD6FC0D A new plan to reform federal IT infrastructure may lead to significant changes in government IT service management. 21 Dec 2010 19:39:29 GMT http://www.iet-solutions.com/press-releases/federal-plan-aims-to-improve-government-it-efficiency DB3F5AA8-54BF-4A89-8F4B-BA5B18D0D36E Managed service providers are increasingly realizing the importance of effective service level management, according to a recent ChannelPro report. 21 Dec 2010 19:38:47 GMT http://www.iet-solutions.com/press-releases/report-service-level-management-essential-for-msps 1395981A-9CFF-4E29-A0A1-927713C52837 Research firm IDC recently released its predictions for the IT industry in 2011, forecasting a consistent rise in software spending and widespread adoption of new technologies. 16 Dec 2010 20:27:14 GMT http://www.iet-solutions.com/press-releases/idcs-predicted-jump-in-tech-spending-reiterates-need-for-sam-it-service-management F13D23EE-E4CA-4A30-925B-03283E51B3A8 In a move to simplify global software license compliance standards, the ISO recently released a preview of documents that contain its latest developments in software asset management regulations. 16 Dec 2010 20:26:29 GMT http://www.iet-solutions.com/press-releases/iso-calls-for-feedback-on-software-asset-management-standard-revision E402DF88-B31E-4B2E-AF4B-48B6490E49A2 IT professionals are becoming more familiar with ITIL software, and have begun implementing it on their own and applying it to more complex areas. 15 Dec 2010 14:43:44 GMT http://www.iet-solutions.com/press-releases/study-it-professionals-more-versed-in-itil-apply-it-to-complex-processes 01FBDD17-6F64-4A05-AEEE-1E938BACB292 Since the emergence of the economic recession, businesses have largely prioritized their IT assets to determine the areas in which they can reduce unnecessary expenses. In the financial service industry, this has included the widespread adoption of ITIL, according to a recent report from Director of Finance Online. 15 Dec 2010 14:43:09 GMT http://www.iet-solutions.com/press-releases/financial-services-firms-flocking-to-itil-to-prevent-revenue-loss-from-it-downtime 6FDDBA12-BD93-4367-916D-04C642F52E61 Realizing the potential to significantly reduce costs, more businesses are pursuing ITIL software for their IT departments. To prepare IT professionals for emerging ITIL trends, an expert in the industry has developed a new approach to ITIL education. 8 Dec 2010 17:06:40 GMT http://www.iet-solutions.com/press-releases/itsm-instructor-demand-for-itil-knowledge-continues-to-grow 5C83B80A-408F-4E2D-8479-3B4307865569 Microsoft recently conducted a study to help identify the impact of license compliance in India, finding most respondents are likely to comply with its mandates. 8 Dec 2010 17:06:12 GMT http://www.iet-solutions.com/press-releases/microsoft-study-details-software-asset-management-issues-in-india 31A3F7AE-079A-4BCA-AE0D-ED24F4D63C84 Microsoft license management presents a number of issues for many businesses. According to an expert in the industry, businesses need to consider new approaches to license management to ensure compliance and reduce costs. 7 Dec 2010 17:05:23 GMT http://www.iet-solutions.com/press-releases/analyst-offers-advice-on-microsoft-license-management 67A177C4-01A2-44CB-8E81-F3907B0497EC While the courts continue to deliberate the software license compliance case between rival software giants Oracle and SAP, officials from each company have expressed their different views on the adequate penalties for the violation. 7 Dec 2010 17:04:45 GMT http://www.iet-solutions.com/press-releases/oracle-sap-officials-debate-the-penalties-for-license-compliance-violation C80BDCE6-A65C-4BFD-82FD-2E24CAF1DBDC A new report details the impact of ITIL processes on business operations, especially in response to unexpected IT problems. 6 Dec 2010 17:04:12 GMT http://www.iet-solutions.com/press-releases/study-examines-impact-of-itil-processes-on-it-business-operations A44F43F3-CC84-4BF2-AA49-A2E4CAF1BE8B A recent study found software license management is a major contributor to unnecessary costs within enterprise IT departments 6 Dec 2010 17:03:27 GMT http://www.iet-solutions.com/press-releases/study-software-license-management-could-cut-86-billion-in-annual-it-costs 7ABBE3E2-6312-481C-BD7B-BEA1C7BF1FF6 A recent study showed change management solutions could help many companies fully leverage their business intelligence software. 3 Dec 2010 14:44:23 GMT http://www.iet-solutions.com/press-releases/report-upgrading-change-management-essential-to-leveraging-business-analytics F7780C14-7FC9-447A-A223-3B372ED494CE Toyota's high-performance engineering sector recently upgraded its IT service management software to improve the capability for its IT service capability. 3 Dec 2010 14:41:40 GMT http://www.iet-solutions.com/press-releases/itsm-expected-to-support-toyota-motorsports-highly-specialized-tech-environment The changing shape of the technology industry has pushed more businesses to adopt ITIL processes, according to a recent Forrester Research study. 2 Dec 2010 14:22:46 GMT http://www.iet-solutions.com/press-releases/forrester-smbs-are-largely-adopting-itil-processes-during-times-of-change 070B496C-5D48-43DE-9CEF-6B3AB95676C3 License management has been recognized as the top financial concern among today's IT departments in a recent InfoWorld report. 2 Dec 2010 14:19:14 GMT http://www.iet-solutions.com/press-releases/unused-licenses-the-top-it-money-waster-according-to-report FC095C69-2239-4142-9DFF-2F2DED06C654 A British engineering services company recently detailed the financial impact of software asset management on its overall expenses. 1 Dec 2010 14:17:21 GMT http://www.iet-solutions.com/press-releases/british-engineering-services-substantially-cuts-costs-with-sam 33E5A51F-41CA-4E3F-9665-C73E28CF9836 One of the world's largest apparel companies recently announced an IT service management agreement to help improve its overall service desk 1 Dec 2010 14:16:02 GMT http://www.iet-solutions.com/press-releases/global-apparel-provider-announces-agreement-to-streamline-service-desk 0E4D5401-AFF2-4A2A-A74B-373E5378B17C Forrester Research recently released a study on the specific financial benefits of IT service management software. 30 Nov 2010 19:06:40 GMT http://www.iet-solutions.com/press-releases/forrester-measures-total-economic-impact-of-itil-software 6C9D2393-297B-4338-9C88-89008ACD8DBE Kawasaki Motors recently upgraded its IT service management solution to help consolidate IT resources and reduce costs across its nationwide network of franchises. 30 Nov 2010 17:37:08 GMT http://www.iet-solutions.com/press-releases/itil-software-consolidates-service-desk-for-kawasaki-motors 230E5861-7E98-4D76-969A-24F392292B95 Recent developments in software licensing have made compliance more confusing and costly for today's businesses. A recent CIO.com report highlights the main issues threatening license compliance and putting pressure on businesses to invest in software asset management software. 29 Nov 2010 21:50:49 GMT http://www.iet-solutions.com/press-releases/report-sam-can-cut-costs-on-expiring-licensing-agreements-for-large-organizations A46CA335-9F02-4C8F-BC44-D1FB9BF9D829 A web security watchdog recently released its guidelines for businesses to improve overall IT security, emphasizing the importance of key ITIL processes. 24 Nov 2010 21:45:04 GMT http://www.iet-solutions.com/press-releases/center-for-internet-security-recognizes-itil-processes-for-it-security E19BA8BD-C00D-4778-A5F8-486C1B0CC53D Microsoft is disputing a recent government ruling in India that makes software license management more costly for its customers in the country. 23 Nov 2010 21:44:09 GMT http://www.iet-solutions.com/press-releases/microsoft-loses-software-license-cost-battle-in-india CFE49A0E-EA01-432A-B0D2-E33F5F5C4E80 Tyne Metropolitan College, a relatively young school in England, is integrating ITIL software early on to get in on the benefits other similar educational institutions boast. 22 Nov 2010 21:43:19 GMT http://www.iet-solutions.com/press-releases/young-school-sees-return-on-itil-software-investment-in-less-than-6-months 3FD428CE-8C1C-493A-A4A5-DAEA03B23ADF Two enterprise software giants are set to begin a $2.3 billion lawsuit over software license management, revealing the pitfalls associated with compliance. 19 Nov 2010 21:42:21 GMT http://www.iet-solutions.com/press-releases/oracles-23-billion-case-against-sap-highlights-license-compliance-dangers 216CF2C9-22C3-4F5A-9DC0-733333437D83 Microsoft recently announced a breakthrough contract to provide its latest software development, Office 365, to more than 130,000 city employees in New York. According to a recent IT Business Edge, this announcement is expected to have a ripple effect on Microsoft software license compliance. 18 Nov 2010 16:59:02 GMT http://www.iet-solutions.com/press-releases/microsoft-agreement-with-nyc-will-shake-up-license-compliance FD787CC6-D8D1-4F05-80FD-74C606C85F44 One IT training provider is so adamant about meeting the growing demand for ITIL certification it has begun offering iPads to IT professionals who pursue training in the best practices. 17 Nov 2010 16:57:35 GMT http://www.iet-solutions.com/press-releases/ipads-offered-to-promote-education-and-mobile-itil Configuration and change management are two critical processes IT departments can integrate to streamline their organization's networks, according to an industry expert 16 Nov 2010 16:55:10 GMT http://www.iet-solutions.com/press-releases/expert-stresses-itil-software-for-configuration-change-management-to-meet-growing-network-needs F25D2075-8A21-4BBC-8C5E-13742384F691 Speculation throughout the industry has hinted that Microsoft will introduce its next operating system, Windows 8, as early as 2012. When the company does actually introduce Windows 8, enterprise IT departments are expected to see a number of software license management issues, according to a recent PCWorld report. 15 Nov 2010 15:52:03 GMT http://www.iet-solutions.com/press-releases/industry-speculating-over-license-compliance-issues-resulting-from-windows-8-in-2012 A7DA90CF-7DEC-4985-84D1-B9F885E572FE The vast user base of Oracle enterprise software is still very confused about license compliance, according to a recent survey. 12 Nov 2010 14:52:13 GMT http://www.iet-solutions.com/press-releases/oracle-customers-perplexed-over-software-license-compliance 7B0AF9DA-F2D9-4BC8-9DD3-8337DA05422F A major healthcare organization, Takeda Pharmaceuticals North America, recently announced a new software agreement to help improve its IT service desk. 11 Nov 2010 15:55:02 GMT http://www.iet-solutions.com/press-releases/healthcare-provider-announces-service-agreement-to-streamline-it-service-desk EE860C9D-A4D8-41AB-A2B5-D3E3DD5BD975 Colleges and universities are largely moving to ITIL for their IT needs to help manage the vast array of technology services they face with its constantly changing user base. 10 Nov 2010 17:29:50 GMT http://www.iet-solutions.com/press-releases/itil-software-prepares-two-community-colleges-for-students-new-technology F9059C34-D24C-4588-99D1-C29884671B70 Research firm the Aberdeen Group has recently announced the launch of its "State of Service Management 2011" report, in response to the changing environment of IT service management. 9 Nov 2010 17:28:49 GMT http://www.iet-solutions.com/press-releases/research-tool-expected-to-measure-impact-of-new-it-service-management-developments E4FE83F8-3ECA-4400-AE8E-93D601E5C8BC In order to emphasize the progress ITIL v3 has made since its inception, this year's IT Service Management Forum is coming back to the place where the practices were crafted, and is attracting some of its earliest proponents. 8 Nov 2010 22:58:36 GMT http://www.iet-solutions.com/press-releases/london-conference-will-highlight-impact-of-itil-v3-on-large-organizations 11C08A79-5C49-407A-B701-64A50FD541BB The recent itSMF Fusion conference, held in Louisville, Kentucky, showed the emergence of ITIL and IT service management solutions in a number of different industries and technologies. 29 Oct 2010 15:02:34 GMT http://www.iet-solutions.com/press-releases/itsm-event-shows-the-changing-face-of-itil 8931F131-8459-422B-A23D-AC48BC50F68F The Business Software Alliance has had a serious impact on license compliance lately. Most recently, the organization introduced a new set of license compliance standards for government technology professionals. 28 Oct 2010 17:14:23 GMT http://www.iet-solutions.com/press-releases/bsa-teams-with-symantec-adobe-and-microsoft-to-improve-global-license-compliance 72DDF4E3-4986-4C2E-BF62-1FCDB7D2298F The Business Software Alliance's recent crackdown on software license compliance in the healthcare sector is forcing a large Massachusetts-based health and benefits plan provider to pay $275,000 in violation fees. 27 Oct 2010 16:16:00 GMT http://www.iet-solutions.com/press-releases/software-license-audit-forces-mass-healthcare-organization-to-pay-hefty-fine 4AF27E52-E78C-4DCE-8756-10E018A29CC3 A large African hotel recently integrated IT service management software to help consolidate its service desk resources. 26 Oct 2010 14:42:03 GMT http://www.iet-solutions.com/press-releases/service-desk-critical-for-it-transparency-among-large-expanded-organizations 658DAB7B-78DA-44C6-83A4-BE2EFB4DD259 A local government council in the UK recently received recognition from the Service Desk Institute for its successful deployment of core ITIL processes. 25 Oct 2010 14:37:48 GMT http://www.iet-solutions.com/press-releases/uk-council-reaches-service-desk-institutes-four-star-rating CCC5027B-9574-43D2-8BD8-BDD04F456B6E iET Solutions, a leading global supplier of IT Service Management and Software Asset Management solutions, today announced the successful assessment and certification of iET ITSM, iET Solutions’ IT Service Management (ITSM) solution, for twelve ITIL processes through Pink Elephant, the world’s top supplier of ITIL and ITSM conferences, education, and consulting services. iET ITSM was assessed and certified as PinkVERIFY 3.1 compatible on twelve ITIL processes, making iET Solutions the first ITSM software vendor to achieve this many certifications. 21 Oct 2010 15:36:25 GMT http://www.iet-solutions.com/press-releases/iet-solutions-becomes-the-first-service-desk-vendor-awarded-pinkverify-31-certification-for-twelve/en 4B3B0303-116D-4019-926A-3551F39B6FC8 A non-profit organization serving British military forces recently announced its adoption of an ITIL-approved service desk solution to help consolidate its information for its staff located across the globe. 27 Aug 2010 16:58:41 GMT http://www.iet-solutions.com/press-releases/iet-news-non-profit-british-military-group-adopts-specific-itil-processes/en 423A1FAC-99F5-45E9-BC95-936A3E7BDC95 Forrester Research surveyed 115 IT process stakeholders and found 53 percent of respondents claimed they were either fully or partially practicing ITIL v2, compared to 18 percent that practice v3. The survey also revealed a growing number of IT professionals looking to update, as 38 percent of respondents said they were considering ITIL v3. 29 Jun 2010 19:21:42 GMT http://www.iet-solutions.com/press-releases/iet-news-more-companies-sticking-to-itil-v2-according-to-forrester/en 42131E77-0D15-4F30-9D40-F0058D326BE9 While ITIL can make it easier for information technology to reach business goals, monitoring tools are needed to get adequate production out of the software, according to a report from Tech Target. 2 Jul 2010 19:23:10 GMT http://www.iet-solutions.com/press-releases/iet-news-monitoring-tools-maximize-itil-productivity/en DF5549ED-CE77-411C-9E61-6C8F950D1FDF Companies are beginning to see the implementation of ITSM software and applications as a top priority for operations in their IT departments. 6 Jul 2010 15:00:33 GMT http://www.iet-solutions.com/press-releases/iet-news-it-service-management-becoming-more-important-to-it-departments/en 2C60B14D-A6DC-4AE0-B48B-872E8533D506 A global software industry group, the Business Software Alliance, is investigating the license compliance methods of software publishers suspected of software piracy in Cleveland, Ohio. 7 Jul 2010 15:10:51 GMT http://www.iet-solutions.com/press-releases/iet-news-bsa-involved-in-controversial-license-compliance-investigation/en 3FD72A3B-B6AC-4BA2-B7C2-4875480D3703 When adopting new virtual data center technology, implementing the correct tools for configuration management becomes increasingly important. 9 Jul 2010 15:07:56 GMT http://www.iet-solutions.com/press-releases/iet-news-virtual-data-centers-need-updated-configuration-management-databases/en 6F33C14D-64A8-433D-B74B-0DDF630A1FA7 Integrating knowledge management software has recently been proven to cut support costs for companies looking to improve their access to specific customer information. 14 Jul 2010 15:40:09 GMT http://www.iet-solutions.com/press-releases/iet-news-survey-says-knowledge-management-can-cut-costs/en 51F5CA15-B894-4483-88BB-58668B10798B Making use of ITIL best practices for license compliance can help IT departments avoid fees or revenue losses from software audits. 15 Jul 2010 15:09:28 GMT http://www.iet-solutions.com/press-releases/iet-news-avoid-auditors-with-license-compliance-methods/en DC8E7E0E-4992-4EFE-B803-03C51450FFD7 License management is important to keep up with a vast number of changing Microsoft software applications operating within IT departments. 16 Jul 2010 15:34:34 GMT http://www.iet-solutions.com/press-releases/iet-news-licensing-management-should-change-along-with-microsofts-requirements/en 1D1FFDA9-EC36-4BF6-AFC3-0EDA4179B9A2 In an effort to ensure proper IT service management throughout the industry, research firm Gartner recently released seven rights of IT maintenance consumers. 26 Jul 2010 14:25:41 GMT http://www.iet-solutions.com/press-releases/iet-news-six-rights-of-it-consumers-protect-service-level-management-other-it-support/en 44E4747E-DFF1-45E1-844F-E3B5DB32F8A6 Incident management is essential to leveraging benefits of ITIL standards as it can reduce the effect an unexpected interruption can have on service management software, according to a recent report from ITSMwatch.com. 20 Jul 2010 14:17:59 GMT http://www.iet-solutions.com/press-releases/iet-news-management-solutions-to-reduce-an-incidents-impact-on-software/en 77B5CE6D-5BD9-4110-8346-461170125540 A recent report from Network World reveals five important licensing management tips for keeping costs down on Microsoft software. 20 Jul 2010 15:15:10 GMT http://www.iet-solutions.com/press-releases/iet-news-important-tips-to-cut-license-management-costs-for-microsoft-software/en FA5E377F-D140-4C4F-B102-A76FAF665CC2 Service management software was recently cited among a short list of budget-saving applications in a report from an industry analyst with Forrester Research. 21 Jul 2010 15:17:21 GMT http://www.iet-solutions.com/press-releases/iet-news-forrester-report-on-it-budgets-highlights-itsm-software/en 4EF14D71-BE5D-46B4-BA1B-CA29AE62E298 During a recent announcement that his company will attend an upcoming industry event, an executive from ITIL education and consulting firm Pink Elephant spoke about the growth of IT service management in the industry to garner attention for the event. 21 Jul 2010 15:20:33 GMT http://www.iet-solutions.com/press-releases/iet-news-pink-elephant-executive-addresses-growth-benefits-of-itsm-software/en 39F9462F-B50F-4C43-80B8-FE685E7E35E5 While ITIL standards are recognized as best practices for the information technology industry, different environments in different companies should gauge whether an IT department should overhaul their entire environment for the standard, or to consult it as a guideline for certain practices. 22 Jul 2010 14:55:41 GMT http://www.iet-solutions.com/press-releases/iet-news-itil-software-implementation-methods-depend-on-company-goals/en 7B0FE95D-D380-4C91-A106-483455AC6243 As technology and software in today's IT industry continue to grow, license compliance is becoming a more important issue, according to a recent survey. 26 Jul 2010 15:59:40 GMT http://www.iet-solutions.com/press-releases/iet-news-regulatory-compliance-among-top-it-priorities/en 9E3B954D-75F8-440C-BB90-29966F832CB7 As companies grow and incur more complaints from their customers, service desk software can provide a convenient solution that can generate efficiency by automating unnecessary employee tasks. 27 Jul 2010 14:22:52 GMT http://www.iet-solutions.com/press-releases/iet-news-choosing-service-desk-software-must-follow-company-needs/en 64CF3EE5-D787-4883-BE8A-33AB7A44DFCF As companies begin to adopt new forms of software, namely open source software, license compliance is critical to keep businesses out of hot water with legal sanctions, according to an industry expert. 27 Jul 2010 14:34:59 GMT http://www.iet-solutions.com/press-releases/iet-news-outside-providers-can-ensure-license-compliance/en DC8D19B2-08E2-4C30-A470-511348F0F970 As part of the economic recovery in the IT industry, executives with previously frozen information technology budgets are looking to invest in configuration management, among other technologies. 27 Jul 2010 15:02:38 GMT http://www.iet-solutions.com/press-releases/iet-news-it-heads-look-to-invest-in-configuration-management-after-re-opening-frozen-budgets/en 5FA359BC-1698-4F91-B643-64C9406EFC14 Investing in the adequate technology and adopting the processes for IT service management to include change and compliance management has been proven to cut costs on handling data. 28 Jul 2010 14:36:54 GMT http://www.iet-solutions.com/press-releases/iet-news-change-management-can-assist-data-protection/en BD990BA7-B422-4F34-A13D-19D3FE0BF728 A company owned by Microsoft developer Bill Gates will have to pay $20 million in damages to one of its former business partners as part of a recent legal settlement. 29 Jul 2010 21:01:10 GMT http://www.iet-solutions.com/press-releases/iet-news-license-management-detects-violation-results-in-20-million-damages/en FA15F957-1DD1-4332-B17D-1274E2044EDC The growing trend among software vendors to audit their customers and issue fines for license compliance violations is a sign of a sudden need for license management tools, according to an industry expert. 30 Jul 2010 16:54:44 GMT http://www.iet-solutions.com/press-releases/iet-news-software-asset-management-tools-proven-to-fend-off-licensing-audits/en A544C533-45E5-4DA3-BD9A-ED7960702D29 A major government agency in the UK lacks the resources for ITIL software, according to a recent report from ComputerWorld UK. 2 Aug 2010 17:10:27 GMT http://www.iet-solutions.com/press-releases/iet-news-uk-agency-lacks-itil-mandates/en EBBE1589-FD84-4B8D-9506-511BB4A10B53 While implementing ITIL standards has become more common and has been proven to streamline service management processes, a recent report from an industry expert emphasizes the need to integrate ongoing IT service management support to leverage ITIL's full benefits. 3 Aug 2010 17:19:15 GMT http://www.iet-solutions.com/press-releases/iet-news-service-management-providers-can-maintain-itil-efficiency/en C8C56CFD-2656-4D8B-A284-E2C923370631 Information technology administrators looking to prepare for long-term industry changes should stock-up on license management technology, according to a report from Computerworld. 4 Aug 2010 17:36:10 GMT http://www.iet-solutions.com/press-releases/iet-news-license-compliance-will-grow-in-the-future-of-it/en D1EC7823-8A61-4DD4-8AB2-79DC085D683D Regulations stemming from Sarbanes Oxley license compliance rulings have had a cost-efficient impact on the software asset management sector, according to a recent study. 6 Aug 2010 21:49:24 GMT http://www.iet-solutions.com/press-releases/iet-news-survey-finds-sarbanes-oxley-license-management-provisions-are-beneficial/en 29734860-E4AB-4ECF-A8B7-D2791F5E9882 As proper management of a successful CMDB is critical to the flow of information throughout IT departments, administrators should consider a number of processes and techniques to maintain their configuration management's productivity. 9 Aug 2010 22:02:24 GMT http://www.iet-solutions.com/press-releases/iet-news-improving-cmdb-management-helps-the-entire-it-department/en 69DEB789-B352-44D0-BE47-A0719E4E4F00 Technological advances within businesses are generating a heavier reliance on IT service management, according to a recent report from Federal Computer Week. 9 Aug 2010 22:07:18 GMT http://www.iet-solutions.com/press-releases/iet-news-it-service-management-becoming-important-to-innovative-it-departments/en ABCB9278-9082-41BF-8DB3-9682958A8F67 A non-profit software organization has recently launched a program emphasizing the importance of license compliance for open source software. 11 Aug 2010 14:00:07 GMT http://www.iet-solutions.com/press-releases/iet-news-open-source-license-compliance-program-reveals-dangers-of-licensing-violations/en 18F94F1C-DA46-4186-9F9D-7E7883F6AB95 A recent ruling in a software license lawsuit was the first time a U.S. federal court has ruled in favor of enforcing a license management violation, according to a report from the Inquirer. 13 Aug 2010 14:04:20 GMT http://www.iet-solutions.com/press-releases/iet-news-first-federal-ruling-on-license-compliance-favors-free-software-defenders/en 309E997B-99ED-4D29-BDC9-5FAD4B80134E As business executives and IT decision makers are constantly hounded to improve reliability and maintain productivity out of their IT departments, a recent report from the ITSM Professor blog points out the potential benefits of ITIL software on IT governance. 16 Aug 2010 17:05:34 GMT http://www.iet-solutions.com/press-releases/iet-news-effectively-managed-itil-software-can-improve-it-department-collaboration/en 3B2BC19E-2882-475A-A5EF-5C5B6CEEC707 Executives are faced with new challenges every day as a result of the vast array of applications they need to manage. As a result, service management tools have become a prominent option to help generate transparency in IT departments. 17 Aug 2010 20:08:12 GMT http://www.iet-solutions.com/press-releases/iet-news-monitoring-tools-service-level-management-can-assist-application-management/en C166B99A-D97D-42A7-8FFC-4B9774556087 While trying to maintain its position as the country's most modern source for information technology, NASA has adopted and supported ITIL v3 framework for its IT resources. 18 Aug 2010 17:21:26 GMT http://www.iet-solutions.com/press-releases/iet-news-nasas-adoption-signifies-global-value-of-itil-v3/en 376E7B6B-4F3C-4F22-9968-9A5A78766C8C While service level management has become a must-have for large corporations with complicated IT departments, a recent report from TechRepublic highlights the service level management needs that many small businesses may be missing out on. 18 Aug 2010 18:27:18 GMT http://www.iet-solutions.com/press-releases/iet-news-small-businesses-should-catch-up-in-service-level-management/en ACD5D892-F19B-4640-AF83-BC65FB9996B3 A recent study of trends among IT managers found more businesses are looking to improve their configuration management resources. 19 Aug 2010 14:30:45 GMT http://www.iet-solutions.com/press-releases/iet-news-survey-finds-configuration-management-among-top-it-priorities/en E71169A1-3D8B-4F6B-98DF-77637876F12E Although IT service management tools present a number of advantages for IT departments, many business decision makers need to break from a common trend to stick to outdated systems, according to a report from IT World Canada. 19 Aug 2010 18:13:53 GMT http://www.iet-solutions.com/press-releases/iet-news-expert-advises-reluctant-it-heads-to-focus-on-itils-effect-on-business-goals/en 0752E7F0-BC37-4098-B9E9-5F9109EE8971 A British yogurt company recently highlighted its productivity benefits since completing a sweeping adoption of ITIL software. 20 Aug 2010 16:30:49 GMT http://www.iet-solutions.com/press-releases/iet-news-businesses-can-realize-efficiency-improvements-from-itil-adoption/en FA470CD4-7DC6-4B08-AE31-95DFD2A35532 In response to tighter budgets and the recent economic recession, businesses have been looking for smart IT service management investments. A recent Network World report highlights the five most efficient IT management investments, emphasizing benefits of change management and process tools on IT operations. 25 Aug 2010 17:15:20 GMT http://www.iet-solutions.com/press-releases/iet-news-change-management-itsm-tools-among-top-5-it-management-investments/en 1524D2AA-D977-4CB2-8CDE-83BF322B43C3 Information technology administrators can help reduce their businesses' data breach threats by improving their configuration management resources, according to a recent study. 24 Aug 2010 16:26:46 GMT http://www.iet-solutions.com/press-releases/iet-news-study-reveals-importance-of-configuration-management-for-data-protection/en 9C46A849-39B0-4607-A946-FC55D9233ED2 A federal lawsuit over license compliance between two industry giants is revealing the emergence of software license management as a critical business asset. 23 Aug 2010 15:02:22 GMT http://www.iet-solutions.com/press-releases/iet-news-oracle-forcing-the-issue-of-license-compliance-in-lawsuit-against-google/en